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Frequently asked questions

  • How often should I get my windows cleaned?
    For residential customers, many people get their windows cleaned twice a year. Once in the spring and again in the fall. For commercial businesses, they often get them cleaned once a month.
  • What happens if it rains after getting my windows cleaned?
    Rain water is surprisingly very clean and won't dirty or stain your windows. However if your window ledges or screens are dirty then you will be left with dirty windows after it rains. It's important to clean your windows, screens and ledges for that lasting crystal clear view.
  • Can you remove hard water spots?
    In most cases hard water spots can be removed. However if your windows have been stained for a few years or more than this can potentially damage the windows and in a few rare cases will be permanent. Hard water spots are caused from leaving tap water to dry on your windows. Most commonly when your sprinkler system sprays municipal tap water on your windows and it is then left to dry. Repeatedly, the deposits build up on your windows and will stain. Call us for those tough to remove stains and we will take care of the rest.
  • Do you clean just the windows?
    No, we give the frames and screens a wipe and if we are doing the interior windows the tracks as well. This is all part of our standard window cleaning service.
  • What other services do you offer with window cleaning?
    Besides our standard window cleaning service we also offer: - Screen refresh and renew - Hard water spots and stain removal
  • How often should I get my gutters cleaned?
    It really depends on where you live. If your home is near trees and shrubs than it would be wise to get your gutters cleaned once a year to prevent any clogging or potential damages to your home. If your home is in an open area, than every few years should be sufficient since over time your gutters can still build up with shingle granules and various debris.
  • Why should I have my gutters cleaned?
    Many people often forget to clean their gutters since they are out of sight. It's important to have your gutters cleaned regularly to prevent any damages to your home and should be a part of your homes regular scheduled maintenance. Let us take care of your gutters for you, as preventative maintenance on your home.
  • How can clogged gutters damage my home?
    Water is your home's biggest enemy. If water isn't drained away from your home than you can potentially have basement flooding or other water damages to your foundation and home, which can be very costly. If your gutters are clogged and water starts to build up, when it freezes in the winter, the ice will expand and could potentially cause damage to the gutters. Also, this repeated cycle of freezing and thawing could cause your shingles to separate from the roof, exposing your roof to further water damages. Even the weight from the water and junk in your gutters or the icicles that will form on the outside could be enough weight to pull the gutters away from the roof. There's also water stains, gutter rot, water damage, rotting fascia boards, etc...
  • How can not cleaning my gutters be a safety concern?
    - In winter, if your gutters are clogged than icicles can form over the gutters edges and break off, hurting someone below. - If water isn't properly drained away from the home then freezing water can make a skating rink on your walkways causing a risk of falling. - Water seeping into the home through the roof, siding or foundation can lead to mold issues.
  • How do you clean my gutters?
    Depending on the circumstances we can clean your gutters in a couple different ways: - Using a high powered vacuum with hose extensions to manually suck the debris out. - Using gutter scoops to remove the debris & put in buckets for disposal. We like to make sure your property is clean and neat after we leave and we will dispose of the debris properly.
  • What other services do you offer for gutters?
    We can repair any minor damages to your gutters: - Apply caulking to seal up any leaks or separating seams. - Unclog and reposition downspouts, check downspout filter if there is one. - Check for any other debris on the roof and remove it. - Gutter washing on the front face and inside.
  • Why can't I just clean my gutters myself?
    Cleaning your gutters can be very dangerous, time consuming and a very messy job. Why not just hire a professional who has the proper equipment, safety gear and know how to get the job done right, fast and safely.
  • What can you clean with a pressure washer?
    Here's some services we provide for pressure washing: - Full house exterior and siding - Driveways and sidewalks - Decks and patios - Garage floors and parkades - Roofs to remove moss growth ...and pretty much whatever else you need.
  • Can the pressure washer damage my property?
    The pressure washer we use is strong enough to remove most stains, dirt and grime but not so strong as to cause damage to your property or home. We also use an adapter so that the water stream is washing downwards to ensure no water gets behind the siding and when washing vinyl siding we spray down and in the direction of the overlap so as not to get any water behind it. We are clean, courteous and do a very thorough job.
  • What can you do to remove those stubborn stains?
    We have an effective four-step method. We start by spraying on a safe degreaser to help loosen the grime, then manually brush the affected area and give it a rinse before thoroughly pressure washing the area. This has proven to be the best way to remove those tough stains.

How we do business

We're Here To Make Things Better!

Payments Accepted

We ensure you are completely satisfied with everything.  We accept cash, credit card or email money transfer.  Payment is due after the work is done.

Cancellation Policy

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Stuff happens! So if you need to reschedule or cancel an appointment than simply call us and we can reschedule or cancel your appointment.  No worries.  But we do ask for at least 24 hours notice.

Satisfaction Guarantee

100% Satisfaction Guaranteed

At Kelowna Window Cleaners we want to ensure our customers are 100% satisfied. So if for any reason you have any concerns please call us and we will make it right. Guaranteed.

How We Do Business
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